If your item arrives damaged then please take photos and keep all packaging. Claims must be filed with us within 3 days of the items arrival. Please email us all photos to [email protected] and we will give you further instructions. Please note that insurance is offered at checkout for the customer to purchase. Bittersweet Blessings is not responsible for damaged packages so purchasing insurance is a wise choice.
If you are not completely satisfied with your item then you are more then welcome to return your item to us at Bittersweet Blessings, 20 Chester St, Chester, NH 03036 with a RMA number we will issue you once you email us at [email protected]. The item must be postmarked within 3 days of its arrival to you and must be returned in the same condition it was sold in. Shipping charges to and from the shop are the responsibility of the customer and a 15% restocking fee will be excluded from the refund if applicable. Once the item has arrived back to the shop in original condition then a refund (minus actual shipping and restocking fee if applicable) will be issued. If you purchase seasonal items then those seasonal items are all sales final unless damaged and insurance claim filed. Please email us at [email protected] and we will give you further instructions for shipping method etc if needed.
If you want to place a custom order then we are more than happy to help! All custom orders require at least 50% down when order is placed. Due to the fact that custom orders are placed just for you, all custom orders are not eligible to be returned or refunded.
Lost or Stolen Packages
If your item is lost by the shipping carrier then (as long as you purchased insurance) you will receive a full refund from the shipping carrier. If the shipping carrier has proof of delivery and your package was stolen, neither the shipping carrier nor Bittersweet Blessings is responsible. If your package has been stolen, please contact your local police department to file a report. No refund will be issued for stolen packages so we highly suggest you make sure your delivery location is secure and monitored.
For anyone selecting to use our free layaway service please note that 25% down is due within 24 hours of your order. Once your order has been confirmed you have 3 days from the date you placed to it cancel with a 15% restocking fee. After that, all layaways are final and all payments are due. 25% deposit, 25% in 30 days, 25% in 60 days, 25% in 90 days. Once the order is paid in full then we will ship it right out. Please note that you cannot add to nor change a layaway once it has been placed as we have pulled (or ordered) the items in for you personally and held them from the sales floor. If you want to add more items you are able to just start a new layaway and we will process them in the order received. If your payment go into default then your order will be cancelled and the payments held until order is paid in full.
Due to the wonderful nature of handmades, each one takes on its own personality as it is created by the artist. As such, there may be slight variations in each item unless they are listed as one of a kind. Those of us in the prim world do not consider this a flaw, but we value it for making each item unique an special. If you have any concerns about an item, please ask for pictures of the particular one that will be shipping to you if ordered and we will email or text you pictures of your perfect prim purchase. We know you will love each one just as much as we do!