If you are not completely satisfied with your item then you are more then welcome to return your item to us at Bittersweet Blessings, 20 Chester St, Chester, NH 03036 with a RMA number we will issue you once you email us at [email protected] The item must be postmarked within 3 days of its arrival to you and must be returned in the same condition it was sold in. Shipping charges to and from the shop are the responsibility of the customer and a 15% restocking fee may be excluded from the refund. Once the item has arrived back to the shop in original condition then a refund (minus actual shipping and restocking fee if applicable) will be issued. Please email us at [email protected] and we will give you further instructions for shipping method etc if needed.
If your item arrives damaged then please take photos and keep all packaging. Claims must be filed with us within 3 days of the items arrival. Please email us all photos to [email protected] and we will give you further instructions. Please note that insurance is offered at checkout for the customer to purchase. Bittersweet Blessings is not responsible for lost or damaged packages so purchasing insurance is a wise choice.
If your purchase seasonal items then those seasonal items are all sales final unless damaged.